Reservations & Payments
How far in advance should I make my reservation?
For the "Dolphin Swim" program, you should inquire about reservations 3-6 months in advance. Our schedule is released in 6 month intervals about 3 months in advance. For example, reservations for January through June 2008 will be open for booking by September 2007. Please remember that the "Dolphin Swim" and "Sea Lion Encounter" program can be sold out weeks in advance, especially around U.S. holidays or during busy Spring and Summer seasons. The "Dolphin Encounter" program can be booked upon arrival in Nassau, but for short visits to Nassau we do recommend advanced reservations. It sells out an average of 1-3 days in advance.
Is there a waiting list when sold out?
We do not provide waiting lists or take "stand by" guests, even though interested persons can wait at the Paradise Island Ferry Terminal for last minute cancellations or no shows.
What type of payments do you accept?
Dolphin Encounters accepts Visa, MasterCard, American Express, Discover, Travelers Checks and Cash. The Bahamian dollar B$ is on par with the US $ and both are accepted in The Bahamas. Due to limited availability, pre-payment is required for the "Dolphin Swim" program. After booking, this can be done with a credit card through our payment agent, Treasure Cay Services, Inc. on (800) 327-1584 or (954) 525-7711.
Do you accept hotel charge/rooms cards?
No, Dolphin Encounters Ltd. is a separate private company and does not accept hotel charge cards.
How many people do you consider a group and who do we contact?
Any combination of 10 "Swims" and/or 15 "Encounters" is considered a group. You should contact our Sales department if you have a group.
Can I book a private platform?
Prices do not include 7.5% Value Added Tax effective Jan. 1, 2015 (new Bahamas government tax)
Yes. We offer private platforms. The cost of the private Swim platform is $1,650. To book a private Encounter platform please contact the Sales & Marketing Department for price and availability.