Dolphin Encounters offers programs that meet everyone's needs, even timid or non-swimmers can enjoy a program and make their dream of meeting a dolphin come true. We also work closely with special needs guests. With arrangements made at the time of reservation, we can accommodate any person with a physical and/or mental special need in a program that they will enjoy. We also have a waterproof wheelchair that allows guests to meet the dolphins face to face. The facility is wheel chair accessible and we also work closely with the Make-A-Wish Foundation.
Guests ages 6 to 12 must be accompanied (in the water) by a responsible, paying adult with a ticket for the swim. Parent or guardian must be at least 18 years of age.
Guests ages 13 to 17 must be accompanied by an adult (with any paid ticket) to sign the liability waiver.
Guests must have the ability to go up and down ladders to access platform.
Pregnant women are not allowed in swim program.
Guests age 5 or younger are not allowed in swim program & may observe for free if attended on the dock by a responsible parent or guardian with an observer ticket.
Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
Alcoholic beverages are not allowed on the property.
We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.
All rates are subject to change, at any time, to include additional taxes and fees as demanded legally by the Government of The Bahamas.