Please be advised of the following restrictions:
- Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
- No refunds will be issued for cancellations made less than 24 hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
- No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
- We go rain or shine! So, no refunds for bad weather unless Dolphin Encounters cancels the excursion.
- Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
- Alcoholic beverages are not allowed on the property.
- For Boating purposes, Motorized Powerchairs and Non-collapsible
wheelchairs are not allowed.
- Dolphin Encounters reserves the right to refuse service to any guest under the influence of alcohol or any illegal drugs.
Please review the restrictions for The Swim-With-The-Dolphins Program:
- Guest age 6 to 12 must be accompanied by a responsible, paying adult with a ticket for the swim. Parent or guardian must be at least 18 years of age.
- Guest age 13 to 17 must be accompanied by an adult (with any paid ticket) to sign the liability waiver. Guest must have the ability to swim to participate.
- Guest must have the ability to go up and down ladders to access platform.
- For your safety, pregnant women are not allowed in swim program.
- For your safety, guests age 5 or younger are not allowed in swim program & may observe for free if attended on the dock by a responsible parent or guardian with an observer ticket.
Please review the restrictions for The Sea Lion Encounter Program:
- Guests 8 Years of Age or 48 inches tall may participate in the program.
- Guests 8 - 12 must be accompanied by a responsible, paying adult (parent or guardian of at least 18 years of age), with a ticket for the Sea Lion Encounter.
- Guest age 13 to 17 must be accompanied by an adult (with any paid ticket) to sign the liability waiver.
- Guest must have the ability to go up and down ladders to access platform.
- For your safety, pregnant women are not allowed in Sea Lion program.
- For your safety, guests age 7 or younger are not allowed in Sea Lion program.
- No photo or video cameras allowed.
Please review the restrictions for The Close Encounter Program:
- Guests age 3 or younger participate for free if accompanied in the program by a responsible, paying adult with a ticket for the encounter. Parent or guardian must be at least 18 years of age.
- Guests ages 4 to 12 may participate at full price & must be accompanied by a responsible, paying adult with a ticket for the encounter.
- Guests wishing to upgrade from the Encounter to available Swim spaces may apply the value of the encounter ticket toward the purchase of the upgrade.
Please review the restrictions for An Observer:
- Guests age 4 or younger may observe for free if accompanied
by a responsible, paying adult with an observer ticket.
Parent or guardian must be at least 18 years of age.
- Guests ages 5 and 12 may participate as a paid observer
on the dock as long as accompanied by a responsible,
paying adult with an observer ticket.
- Observers wishing to upgrade to available Encounter or Swim spaces may apply the value of the observer ticket toward the purchase of the upgrade.
