Last Updated: June 11, 2018

Dolphin Encounters Limited (“DEL”), respect your concerns about privacy. References in this Privacy Policy to “DEL”, “we”, “us”, and “our” are references to the Dolphin Encounters Limited entity responsible for the processing of your personal information.

This Privacy Policy describes the types of personal information we obtain, how we may use that personal information, with whom we may share it and how you may exercise your rights regarding our processing of that information. The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices. We may change this Privacy Policy from time to time. You will be advised if we change the policy.

This Privacy Policy applies to the personal information we obtain through DEL properties, including websites, products, services, and other tools offered by DEL that reference this Privacy Policy (“Online Channels”); offline collection, including DEL events, surveys, questionnaires, incident reports, customer user research and evaluations (“Offline Channels”); and third-party sources, including business partners, ad networks and vendors (collectively, the “Offerings”). This Privacy Policy does not apply to other DEL products and services that post separate privacy policies.

The Online Channels may provide links to other third-party websites and features. Some of these third-party websites may be co-branded with a DEL logo even though they are not owned, controlled, operated or maintained by DEL. DEL does not share your personal information with those websites and is not responsible for their privacy practices. These websites are subject to their respective privacy policies. In some cases, we may provide the Offerings jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer data related to those transactions with that third party.

Personal Information We Obtain

The data we obtain varies based on the Offerings you use. We obtain personal information through your interaction with the Offerings, such as when you register or apply to a DEL partner program; sign up for an online program, event, or activity; request services or information; participate in DEL events, programs or activities, correspond with us or request information from us.

The types of personal information we obtain may include contact information (such as name email address, telephone number, postal or other physical address) for you or for others (e.g., principals in your business or billing contacts); biographical and demographic information (such as gender, job title/position and occupation); photographs; billing and financial information (such as name, billing address, payment card details and bank account information and purchase history); information you submit in connection with a career opportunity at DEL, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment; personal information contained in forums, blogs, and testimonials you provide or that we obtain from publicly available sources (such as social media channels); information related to participation in classroom or online training, including programs completed and certifications achieved; information necessary to provide support or other paid consulting services (such as contact details, chat services, support details, and event history); personal information contained in content you submit to us (such as through our “Contact” feature or other in-product or in-service messaging); and other personal information we obtain through our Offerings and incident reports.

Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.

How We Use Personal Information

We use the information we obtain to provide and administer our products and services; process and keep you informed about our services; help you complete a transaction or order and provide customer support; bill you for products and services you purchased; manage career opportunities, including for recruitment purposes, employee onboarding and other Human Resources purposes; create and manage your account with DEL; operate, evaluate and improve our business; communicate with you about your account and orders (including sending emails relating to your registration, account status, order confirmations, renewal or expiration notices and other important information); conduct marketing and sales activities (including sending you promotional materials, generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand); communicate with you about, and administer your participation in, events, programs, promotions and surveys; and respond to your inquiries.

Depending on the purposes for which personal information is used, and the context in which the data is obtained, we may rely on one or more of the legal bases being the performance of a contract with you or a relevant party; our legitimate business interests; compliance with a legal obligation, a court order, or to exercise or defend legal claims; or your consent to the processing, which you can revoke at any time.

We may combine data collected from you with other sources to help us improve the accuracy of our marketing and communications as well as to help expand or tailor our interactions with you. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.


Most web browsers are set to accept cookies by default. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Online Channels. 

The providers of third-party apps, tools, widgets and plug-ins on our Online Channels (such as Twitter, LinkedIn and Facebook) also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, DEL is not responsible for these providers’ information practices.

How We Share Your Personal Information

We do not sell or otherwise disclose personal information about you except as described here or at the time of collection. DEL may share personal data as part of a joint sales promotion or to pass sales leads to our business partners; to keep you up to date on the latest product announcements, special offers or other information we think you would like to hear; within DEL for the purposes described in this Privacy Policy; for the purposes of validating employment, training completed or product certifications achieved; to connect employees with their company administrator(s);

All service providers we have engaged to perform services on our behalf are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements;

 We also may disclose personal information about you (i) if we are required or permitted to do so by applicable law, regulation or legal process such as a court order or subpoena, (ii) to law enforcement authorities or other government officials to comply with a legitimate legal request, (iii) when we believe disclosure is necessary to prevent physical harm or financial loss to DEL, its users or the public as required or permitted by law, (iv) to establish, exercise or defend our legal rights, and (v) in connection with an investigation of suspected or actual fraud, illegal activity, security or technical issues.

In addition, we reserve the right to transfer to relevant third parties information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business transaction. We also may share the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.

Your Rights and Choices

We offer you certain choices in connection with the personal information we obtain about you, such as how we use the information and how we communicate with you. To update your preferences, limit the communications you receive from us or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy. 

To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend or delete your information, or that we restrict the processing of such information by contacting us as indicated below. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards, consistent with legal requirements where the personal information was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us through the Channels.

Retention of Personal Information

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed for the purposes for which we obtained it, in accordance with the terms of this Privacy Policy; to take into account applicable statute of limitation periods and comply with applicable laws, resolve disputes and enforce our agreements. 

How to Contact Us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us here or by email at or write to us at:

Dolphin Encounters Limited

#1 Marina Drive

Paradise Island

P.O. Box SS-6257


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